Delivery Policy

    1. Our current on demand flower deliveries are from Monday to Sunday except for public holidays, unless stated otherwise.
    2. Specific timed deliveries are not available.
    3. Although our team always try our best to ensure punctual delivery for our customers, Rafflora cannot be held responsible if a delivery is late due to unavailability of the delivery service that we use or anything else outside of The Kejutan’s control.
    4. In the event of a non-delivery, please contact us at It is the customer's responsibility to contact us within 1 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
    5. Rafflora only delivers within Kuala Lumpur, Selangor, Penang and Melaka at this moment. We can deliver to any address within the stated region, but do not deliver to PO boxes.
    6. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
    7. If you would like to change the delivery address, you must contact us at contact @rafflorabythekejutan with the details and receive our change confirmation. Please ensure this is done by 10 AM one (1) day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
    8. The customer is responsible to ensure that your recipient is present at the address at the time of delivery. No refund will be issued if the flowers have been duly delivered to the address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply depending on your recipient's location.
    9. We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.